STS (Science, Technology, and Society) is a field of humanistic inquiry that studies how science is produced and how technologies become embedded in society. One of its key concepts is maintenance: the daily labor of keeping infrastructures and devices in working order, of ensuring that technologies can actually function as intended — and not merely look convincing in presentations.
Today, the majority of public conversations about technology are conducted in the language of innovation, through the logic of the "next big thing" — as though the mere appearance of a technology should automatically improve (or complicate) our lives.
But STS research demonstrates time and again the opposite: the durability and real-world impact of technologies is ensured primarily by the invisible labor of their daily servicing, repair, and adaptation to specific conditions. It is this boring, continuous routine of upkeep that determines how exactly technologies will change our lives.
One of the most revealing cases is the research of MIT anthropologist Steven Gonzalez Monserrate, who has studied data centers in New England, Arizona, Puerto Rico, and Singapore. His interest lies not in the work of code, but in the labor of technologists — the people who physically maintain these centers every day. In his descriptions, a data center is not an abstract "cloud" room where the magic of computation takes place, but a vulnerable space whose internal logic tends more toward failure than toward stable operation.
These are warm, noisy facilities requiring constant human presence: temperature and humidity control, the tracking and elimination of "hot spots," noise monitoring, the replacement of cooling components, and rapid response to any deviation. Monserrate demonstrates that uptime is ensured not by abstract algorithms, but by the embodied routines of specific people: rearranging tiles in raised floors to improve air circulation, reconfiguring hot and cold aisles, manually cooling systems when overheating threatens, maintaining water systems in the tropics, and handling noise complaints from residents in Arizona.
Cloud computing rests on the continuous, often invisible engagement of maintenance specialists — those who stand watch, repair, cool, listen, measure, and quite literally prevent the infrastructure from falling apart.
The future demands care for the boring in the present.
If we follow the logic of STS and view technologies through the lens of maintenance, it becomes apparent that it is precisely the everyday failures, delays, and minor breakdowns that set the real dynamics of technological systems — and, by extension, the contours of how they will behave in the future.
Therefore, if we want to engage in genuinely pragmatic foresight, this everydayness must be taken into account not as an optional backdrop, but as a key condition for constructing any scenarios of the possible future.
It is this everydayness that tells us far more about reality than the technologies themselves: crashes, updates, random app errors, unreliable APIs, endless identity verifications, yet another "sorry for the inconvenience, here's a promo code for your next delivery." All of this is not bugs — it is the regular rhythm of how technologies live in the world. And if this rhythm is not accounted for, it is impossible to speak honestly about what kind of future they are capable of building.